Comments on: A Moment of Misery http://mothersofbrothers.com/a-moment-of-misery/ All about life with boys...and life in general Sat, 21 Dec 2019 17:09:13 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: benny http://mothersofbrothers.com/a-moment-of-misery/comment-page-1/#comment-8078 benny Sun, 20 Jun 2010 16:49:57 +0000 http://mothersofbrothers.com/?p=2785#comment-8078 Crappy has to hurt. That has to be bad. I dont even know the 1/4 of the story. Crappy has to hurt. That has to be bad. I dont even know the 1/4 of the story.

]]> By: Anne http://mothersofbrothers.com/a-moment-of-misery/comment-page-1/#comment-8026 Anne Tue, 15 Jun 2010 19:53:12 +0000 http://mothersofbrothers.com/?p=2785#comment-8026 Southwest airlines. I can hardly remember the details, but I do remember I started crying, and was sent to a special hotline for crazies. I got half my problem solved, but it wasn't pretty. Southwest airlines. I can hardly remember the details, but I do remember I started crying, and was sent to a special hotline for crazies. I got half my problem solved, but it wasn’t pretty.

]]> By: Cblooz http://mothersofbrothers.com/a-moment-of-misery/comment-page-1/#comment-8024 Cblooz Tue, 15 Jun 2010 18:47:21 +0000 http://mothersofbrothers.com/?p=2785#comment-8024 I wouldn't go to Sears for anything nowadays. We had a Microwave in our office that stopped working after a very short time, we called it in for repair under warranty and they sent a tech out. In less than five minutes he determined that the main component that heats up was faulty-he told me that it was a $280 part (the Microwave cost less than that) but he would order it and it would be sent to us in a week or two and then we would have to call him to have him come back. I asked him why not just swap it out with an new unit and save a lot of time and money-his answer-we don't do it that way. The Microwave is working-it took over a month to get the part and cemented my now non existent relationship with Sears. My advice-go to Sleepy's or a local independent seller of mattresses who will treat you right, stand by their products and at the end of the day let you sleep well at night. Good luck. I wouldn’t go to Sears for anything nowadays.
We had a Microwave in our office that stopped working after a very short time, we called it in for repair under warranty and they sent a tech out.
In less than five minutes he determined that the main component that heats up was faulty-he told me that it was a $280 part (the Microwave cost less than that) but he would order it and it would be sent to us in a week or two and then we would have to call him to have him come back.
I asked him why not just swap it out with an new unit and save a lot of time and money-his answer-we don’t do it that way.

The Microwave is working-it took over a month to get the part and cemented my now non existent relationship with Sears.

My advice-go to Sleepy’s or a local independent seller of mattresses who will treat you right, stand by their products and at the end of the day let you sleep well at night. Good luck.

]]> By: MemeGRL http://mothersofbrothers.com/a-moment-of-misery/comment-page-1/#comment-8014 MemeGRL Tue, 15 Jun 2010 13:22:02 +0000 http://mothersofbrothers.com/?p=2785#comment-8014 My mother was way ahead of you on this, even refusing to get a Discover card because it's owned by Sears. Our next mattress, coming soon, I hope, will be from Ikea, believe it or not. Because (ahem) our box spring is fine, we just need a mattress, and they will sell them that way. Good luck getting a good night's sleep soon! My mother was way ahead of you on this, even refusing to get a Discover card because it’s owned by Sears.
Our next mattress, coming soon, I hope, will be from Ikea, believe it or not. Because (ahem) our box spring is fine, we just need a mattress, and they will sell them that way.
Good luck getting a good night’s sleep soon!

]]> By: Sue http://mothersofbrothers.com/a-moment-of-misery/comment-page-1/#comment-8013 Sue Tue, 15 Jun 2010 11:53:03 +0000 http://mothersofbrothers.com/?p=2785#comment-8013 We had a very frustrating experience with Sears when we had our microwave delivered. They did come the same day that they said, but four hours after the latest time they had said they would come. I took the afternoon off of work to meet them and could have been home well before they got there if I hadn't. I called several times and no one could tell me when or if they would be arriving. The truck took out part of a tree on the corner of the lane on their way in. As they dropped off the microwave in a recently beat up and torn box, they gave me the number to call in case it was broken,,,,,and left. We had a very frustrating experience with Sears when we had our microwave delivered. They did come the same day that they said, but four hours after the latest time they had said they would come. I took the afternoon off of work to meet them and could have been home well before they got there if I hadn’t. I called several times and no one could tell me when or if they would be arriving. The truck took out part of a tree on the corner of the lane on their way in. As they dropped off the microwave in a recently beat up and torn box, they gave me the number to call in case it was broken,,,,,and left.

]]> By: rjga13 http://mothersofbrothers.com/a-moment-of-misery/comment-page-1/#comment-8008 rjga13 Tue, 15 Jun 2010 01:34:47 +0000 http://mothersofbrothers.com/?p=2785#comment-8008 Go to Sleepys! We bought a new mattress on a Sunday night 10 minutes before they closed. We slept on in Monday night. It was awesome! Go to Sleepys! We bought a new mattress on a Sunday night 10 minutes before they closed. We slept on in Monday night. It was awesome!

]]> By: MelanieO http://mothersofbrothers.com/a-moment-of-misery/comment-page-1/#comment-8007 MelanieO Mon, 14 Jun 2010 17:22:27 +0000 http://mothersofbrothers.com/?p=2785#comment-8007 Sadly, this seems to be the default state of customer service in most stores. If you were here in the Boston area, I'd send you to Jordan's. If you'd bought your mattress in the month of April, not only would you have received a great deal and exemplary service, you could also have had the world's best ice cream while you were there AND a full refund if a Red Sox player hits the Jordan's sign at Fenway Park between July 15 and October 3. They could definitely teach Sears a thing or two... Sadly, this seems to be the default state of customer service in most stores. If you were here in the Boston area, I’d send you to Jordan’s. If you’d bought your mattress in the month of April, not only would you have received a great deal and exemplary service, you could also have had the world’s best ice cream while you were there AND a full refund if a Red Sox player hits the Jordan’s sign at Fenway Park between July 15 and October 3. They could definitely teach Sears a thing or two…

]]> By: Randihowie http://mothersofbrothers.com/a-moment-of-misery/comment-page-1/#comment-8006 Randihowie Mon, 14 Jun 2010 16:56:12 +0000 http://mothersofbrothers.com/?p=2785#comment-8006 Type "Sears Sucks" in Google and you will see the kind of rage that Sears Customer Service routinely causes. You are not alone. Type “Sears Sucks” in Google and you will see the kind of rage that Sears Customer Service routinely causes. You are not alone.

]]> By: rmbectel http://mothersofbrothers.com/a-moment-of-misery/comment-page-1/#comment-8005 rmbectel Mon, 14 Jun 2010 14:51:31 +0000 http://mothersofbrothers.com/?p=2785#comment-8005 I went to Sears last week to turn in a pair of my son's jeans as part of the Kids Club gurantee (if they wear out before they outgrow, you get a new pair). After 6 years of rapidly worn out knees, I was thrilled to know about this deal. The person at the register knew about the program but had no idea on how to do the exchange. She had to go through probably 3 dozen screens, none of which offered a lot of guidance, and she still couldn't figure it out. She wound up doing a refund, which was fine with me but clearly not the point of the program. It took probably 10 full minutes at the register to get to that point however. Whenever I go to their big item pick up area, I bring a book. I waited last summer for over an hour and its all based on poor staffing, poor training and bad staff management. Sears really needs to get itsact together. I went to Sears last week to turn in a pair of my son’s jeans as part of the Kids Club gurantee (if they wear out before they outgrow, you get a new pair). After 6 years of rapidly worn out knees, I was thrilled to know about this deal. The person at the register knew about the program but had no idea on how to do the exchange. She had to go through probably 3 dozen screens, none of which offered a lot of guidance, and she still couldn’t figure it out. She wound up doing a refund, which was fine with me but clearly not the point of the program. It took probably 10 full minutes at the register to get to that point however. Whenever I go to their big item pick up area, I bring a book. I waited last summer for over an hour and its all based on poor staffing, poor training and bad staff management. Sears really needs to get itsact together.

]]> By: kevinlar61 http://mothersofbrothers.com/a-moment-of-misery/comment-page-1/#comment-8004 kevinlar61 Mon, 14 Jun 2010 14:41:13 +0000 http://mothersofbrothers.com/?p=2785#comment-8004 Emily, I share your pain about Sears, only for different reasons, and there are many. I once canceled a $400 dishwasher order because by the time they added delivery, hook up, take away and God knows what else fees, it was over $600. Another time, I asked the salesman how much delivery on a washer would be. He said $20 and proceeded to write down $30 on the order slip, right in front of me. I think Sears is resting on their laurels as the automatic, go-to place for most Americans. Not anymore. Emily, I share your pain about Sears, only for different reasons, and there are many. I once canceled a $400 dishwasher order because by the time they added delivery, hook up, take away and God knows what else fees, it was over $600. Another time, I asked the salesman how much delivery on a washer would be. He said $20 and proceeded to write down $30 on the order slip, right in front of me. I think Sears is resting on their laurels as the automatic, go-to place for most Americans. Not anymore.

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